Legal

Privacy Policy

Last updated: 11 November 2026

KAVENZI ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through kavenzi.com.au, why we collect it, and how we look after it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What we collect

We only collect what we need. Depending on how you use our site, this may include:

• Contact form: your name, email address, the product you're asking about and your message.
• Product registration: your name, email address, the product you own and any feedback you choose to share.
• Email updates: your email address, if you sign up to hear from us.
• Website usage: general information such as pages visited, device type, browser and approximate location (city or country), collected through cookies and similar tools.

We do not collect payment details. All purchases are made on Amazon, and Amazon handles your order, payment and delivery under its own privacy notice.

2. Why we collect it

• To reply to your questions and provide product support.
• To record your product registration and help you if something goes wrong.
• To send you tips, recipes and news, only if you've agreed to receive them.
• To understand how people use our site so we can improve it.

3. Marketing emails

We'll only send you marketing emails if you tick the box to say yes. Every email includes an unsubscribe link, and you can opt out at any time. You can also email us and we'll remove you from our list.

4. Who we share it with

We never sell your personal information. We share it only with trusted service providers who help us run our business, for example:

• Website hosting and forms (such as Netlify), which stores the messages and registrations you send us.
• Email services (such as Klaviyo), which we use to send emails to people who have asked to receive them.
• Analytics tools (such as Google Analytics), which help us understand site traffic.
• Embedded videos from YouTube, which may set cookies when you play a video.

We may also disclose information where required by law.

5. Overseas storage

Some of our service providers store data outside Australia, including in the United States. We choose reputable providers that take reasonable steps to protect your information.

6. Cookies

Cookies are small files saved by your browser. We use them to keep the site working and to measure how it's used. You can block or delete cookies in your browser settings; the site will still work, although some features may not.

7. Keeping your information safe

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Our site uses a secure (https) connection. We keep information only for as long as we need it, then delete it.

8. Accessing or correcting your information

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Just email us and we'll respond within a reasonable time.

9. Questions or complaints

If you have a question or concern about your privacy, please contact us at contact@kavenzi.com.au. We'll do our best to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.